Shipping policy
Last Updated: July 15, 2026
Thank you for shopping with TEVANLY. We aim to process and deliver every order as quickly and reliably as possible.
Shipping Destinations
We currently ship to the following countries:
- United States
- United Kingdom
- Canada
- Australia
Shipping availability may depend on the customer’s exact address. Available shipping methods and fees will be displayed at checkout.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Shipping Rates
We offer:
- Free standard shipping on orders over $55 USD
- Shipping fees for orders under $55 USD will be calculated at checkout
The free-shipping threshold is calculated after discounts and before applicable taxes, duties, or import fees.
For customers outside the United States, the order value will be converted into the equivalent local currency at checkout.
Estimated Delivery Times
Estimated delivery times after order processing are:
- United States: 5–10 business days
- United Kingdom: 7–12 business days
- Canada: 7–12 business days
- Australia: 7–14 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs inspections, carrier disruptions, public holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update after the package has been handed over to the carrier.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any customs duties, taxes, or import charges required by local authorities.
TEVANLY cannot control or predict the amount of these charges.
Incorrect Shipping Address
Please check your shipping address carefully before completing your order.
Contact us as soon as possible if you need to change your address. We cannot guarantee that an address can be changed after the order has entered processing or has already shipped.
TEVANLY is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Lost, Stolen, or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check the delivery area and surrounding property.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Allow up to 48 hours, as some packages may be marked delivered before final arrival.
If you still cannot locate the package, contact our customer support team with your order number and tracking information.
TEVANLY is not responsible for packages lost or stolen after confirmed delivery, but we will make reasonable efforts to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging
- A brief description of the problem
Please keep the original product and packaging until your request has been reviewed.
Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
Each shipment may have a different tracking number and delivery date. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Delivery Delays
TEVANLY is not responsible for delivery delays caused by customs, carriers, severe weather, natural events, public holidays, strikes, or other circumstances outside our reasonable control.
We will assist with tracking and delivery inquiries whenever possible.
Contact Us
For questions about shipping or an existing order, please contact us through our website contact form or customer support email.
Please include your order number so we can assist you efficiently.