Shipping Policy

Thank you for shopping with TEVANLY. We aim to process and deliver every order as quickly and reliably as possible.

Shipping Destinations

We ship to selected international destinations. Shipping availability depends on the destination and the customer's exact address.

You can select your country or region at checkout. Applicable shipping fees and estimated delivery times will be displayed after you enter your shipping address. If no shipping method is available for your address, we are unable to ship that order to you at this time.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day. Processing may take longer during public holidays, promotional events, product launches, or periods of unusually high order volume.

Order processing time is separate from the estimated delivery time.

Estimated Delivery Times

We offer Standard Delivery, which usually takes 5–12 business days after shipment, depending on the destination.

Business days do not include weekends or public holidays. Delivery times are estimates and may vary by destination. Carrier operations, customs processing, severe weather, public holidays, and other circumstances may cause delays.

Shipping Rates

We offer:

• Free standard shipping when the merchandise subtotal is US$50 or more after discounts

• US$9.95 standard shipping per order when the merchandise subtotal is below US$50 after discounts

Free-shipping eligibility is calculated using the merchandise subtotal after applicable product and order discounts, excluding shipping fees and taxes.

Standard shipping is charged once per order. You will not be charged additional shipping fees solely because we divide your order into multiple shipments.

For customers checking out in another currency, the US$50 threshold and applicable shipping fees may be converted into the checkout currency. The applicable shipping charge will be displayed before you complete your purchase.

Customs Duties and Import Taxes

Applicable customs duties, import taxes, VAT, brokerage fees, and customs clearance charges for destinations we serve are included in our product prices. Customers will not be required to pay additional import-related charges when their orders are delivered.

The amount displayed at checkout is the amount charged by TEVANLY for your order, including any applicable standard shipping fee.

If a carrier or customs authority unexpectedly requests an additional import-related payment, please contact support@tevanly.com before paying. Include your order number, tracking information, and a copy of the payment request so that we can investigate and assist you.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Tracking information may take 24–48 hours to update after the package has been handed over to the carrier. If it has not updated after 48 hours, contact support@tevanly.com with your order number.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

If you need to correct an address, contact support@tevanly.com as soon as possible. Address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be delayed or returned to the sender. Please contact us so we can review the situation and help arrange an appropriate solution.

This does not limit your rights where the delivery problem was caused by TEVANLY or the shipping carrier.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check the delivery area, mailbox, building reception, and surrounding property.

2. Ask household members, neighbors, or building staff.

3. Check for a delivery notice or photograph.

4. Contact the shipping carrier.

5. Allow up to 48 hours, as some packages may be marked as delivered shortly before final arrival.

If the package is still missing, contact support@tevanly.com with your order number and tracking information. We will investigate the delivery with the carrier.

TEVANLY remains responsible for the goods until they are delivered into your physical possession or the possession of a person you identify to receive them, except where you independently arrange a carrier that we did not offer or where applicable law provides otherwise.

A tracking status showing “delivered” does not remove any mandatory consumer rights you may have. To the extent permitted by law, TEVANLY is not responsible for theft or loss after the package has been physically delivered to you, an authorized recipient, or a delivery location that you specifically approved.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or different from what you ordered, please contact us within 3 calendar days of delivery, where reasonably possible. Provide your order number, clear photos or videos of the affected product, photos of the outer packaging where relevant, and a brief description of the problem.

Please keep the product and original packaging until your request has been reviewed.

If we confirm shipping damage, a product defect, or an incorrect item, TEVANLY will provide an appropriate solution and cover reasonable return shipping costs where required.

The 3-day reporting request helps us investigate delivery-related issues quickly. It does not limit any rights or remedies available under applicable consumer law.

Split Shipments

Orders containing multiple products may be shipped in separate packages. Each shipment may have a different tracking number and delivery date. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Delivery Delays

Delivery dates are estimates. If your order has not arrived within the expected timeframe, contact support@tevanly.com so we can investigate.

Delays may occur because of customs processing, carrier disruptions, severe weather, natural events, public holidays, strikes, or other circumstances outside our reasonable control. We will assist with tracking and delivery inquiries and comply with any mandatory consumer rights relating to delayed or undelivered orders.

If we become aware of a significant delay, we may contact you with updated delivery information and any available options.

Cancellations

You may request a change or cancellation before your order is shipped by emailing support@tevanly.com with your order number. We will review your request promptly.

Once an order has shipped, it can no longer be modified or canceled through our ordinary cancellation process. You may still request a return after delivery under our Return & Refund Policy. Any applicable statutory cancellation or withdrawal rights remain unaffected.

Contact Us

For questions about shipping or an existing order, contact:

Email: support@tevanly.com
Phone: +852 5307 8646

Please include your order number so we can assist you efficiently.