Use the Size Guide on the product page and measure at the position shown. Our three knee brace styles come in M, L, XL, and 2XL. Our ankle, shoulder, and elbow braces come in L and XL. Follow the chart for the specific product you are buying.

Check the sizing advice for your chosen product. If you’re unsure, email support@tevanly.com with the product name and your measurements before ordering.

The Adjustable Compression Knee Brace and Active Compression Knee Support Sleeve fit either knee. The Precision Compression Dial Knee Brace has separate Left and Right options, so select the correct side before adding it to your cart.

Yes. Select each size, color, and side separately and add it to your cart. For the dial brace, add one Left and one Right if you want support for both knees.

Adjustable Compression Knee Brace: Adjustable cross straps, kneecap cushioning, and two flexible side stabilizers.

Precision Compression Dial Knee Brace: A rotary dial adjusts the fit through a linked compression system, with kneecap support and flexible side support.

Active Compression Knee Support Sleeve: A strap-free, pull-on design with kneecap cushioning, four flexible spring stabilizers, and an anti-slip inner grip.

The fitted knit construction and grip or fastening features help reduce slipping. Choosing the correct size, centering the support around your kneecap, and adjusting the fit properly are important.

Yes. Our knee braces are designed for training and everyday movement. Start with shorter periods and wear them while comfortable. Loosen or remove the brace if it causes discomfort, numbness, or tingling. Avoid sleeping in it unless advised by a healthcare professional.

Each ankle brace is sold individually and can be worn on either ankle. To support both ankles, add two to your cart.

Its flexible design works with many athletic shoes. Shoe fit varies, so allow room for the sleeve and straps and adjust your laces for comfort.

Yes. The universal design fits either shoulder and is suitable for men and women. Choose L or XL using the product’s Size Guide, then adjust the chest strap for a comfortable fit.

Yes. Its removable wraparound strap lets you adjust the fit and compression. The stretch-knit sleeve and dual silicone pads provide flexible support and cushioning around the elbow.

The patella strap provides focused cushioning below the kneecap with an adjustable strap. A full knee sleeve covers a larger area around the knee. Choose according to the coverage and adjustment you prefer.

Choose 1-Pack for one leg or 2-Pack for both legs. Each unit is designed for one leg, so check your pack selection before checkout.

The machine circulates ice water from a 14L reservoir through a connected wrap. The reusable Knee Ice Wrap uses gel that you chill or warm before use and does not require a powered circulation system.

No. The Knee Wrap and Shoulder Wrap are designed for different body areas and are not interchangeable. Select the correct wrap option when ordering the Cold Therapy Machine.

Yes. It is designed for both hot and cold use. Follow the included instructions for chilling or warming, and check the temperature before applying it.

Email support@tevanly.com with your order number and requested change as soon as possible. Changes or cancellations may be possible before shipment, but address changes cannot be guaranteed once processing or fulfillment begins. Shipped orders cannot be changed or canceled.

The available payment methods are displayed at checkout. Select your preferred option from those shown before completing your purchase.

Enter your code in the discount field at checkout and apply it before paying. Review your final total to confirm the discount. Free-shipping eligibility is based on your merchandise subtotal after discounts.

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Singapore, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Russia, Spain, Sweden, Switzerland, Uzbekistan, and Venezuela. Delivery availability depends on your exact address; available shipping options will appear at checkout.

Processing normally takes 1–3 business days after payment confirmation. Standard delivery usually takes 5–12 business days after shipment. Processing time is separate from delivery time. These timeframes are estimates and exclude weekends and public holidays.

Standard shipping is free on orders of $50 USD or more after discounts. For orders below $50 USD after discounts, standard shipping costs $9.95 USD per order. All applicable taxes, customs duties, and import fees are included. No additional charges are due upon delivery.

We’ll email tracking information after shipment. You can also visit Track Your Order. Tracking may take 24–48 hours to update; contact support@tevanly.com if it remains unchanged after 48 hours.

Applicable taxes and import charges are included in our prices. If a carrier requests an extra payment, contact support@tevanly.com before paying.

Request an eligible return within 30 calendar days of delivery. You may carefully try the item on; it must remain clean, undamaged, unwashed, and free from excessive wear. See our Return & Refund Policy for full conditions.

Email support@tevanly.com with your order number. Wait for approval and return instructions, then ship within 7 calendar days. Do not return items without contacting us first.

Customers pay return shipping for change-of-mind returns, including fit or preference issues. Any return-label charge or refund deduction will be explained in advance. We cover reasonable return shipping costs for confirmed defective, damaged, or incorrectly supplied items.

If you ordered the wrong size, please contact us at support@tevanly.com with your order number and preferred size before your order ships. We’ll update it for you and confirm the change. If your order has already shipped, please see our Return & Refund Policy.

We inspect returned items and issue eligible refunds within 10 business days of receiving them. Your payment provider may take additional time to post the funds. Earlier legal refund deadlines apply where required.

Please email your order number and clear photos or videos within 3 calendar days, where reasonably possible. This reporting request does not limit applicable consumer rights.

Care instructions vary by product:

• Knee braces and sleeves: Machine wash cold on a gentle cycle and air dry. Secure strap fasteners; release the dial brace’s tension before washing.
• Ankle, shoulder, and elbow braces: Hand wash cold with mild detergent and air dry.

Follow the care instructions for your specific product. Avoid bleach and tumble drying.

Wipe the compression boots and gel ice wrap with a soft, damp cloth; do not machine wash or submerge them. Turn off and unplug powered devices first. For the Cold Therapy Machine, empty and rinse the reservoir and circulation path, allow them to dry, and keep electrical components dry.

Email support@tevanly.com or use our Contact Us page. Include your order number for order questions, or the product name and measurements for sizing help.