Return & Refund Policy

30-Day Money-Back Guarantee

TEVANLY offers a 30-day money-back guarantee for eligible orders delivered to destinations available at checkout. You may request a return for any reason within 30 calendar days after receiving your item, subject to the eligibility and item-condition requirements below.

We understand that braces and support products may need to be tried on to check their fit and comfort. You may carefully try on your item.

To be eligible for a return under our voluntary 30-day guarantee, the product must be clean, undamaged, unwashed, and free from excessive wear, stains, odors, pet hair, misuse, or alterations. Please include all accessories, manuals, tags, and original packaging where reasonably possible. You will also need your order number or other proof of purchase.

For eligible returns under this guarantee, we refund the full amount actually paid for the returned item after discounts. Original shipping charges are not refundable under this voluntary guarantee unless applicable law requires otherwise. Responsibility for return shipping is explained below.

This guarantee is offered in addition to any rights you have under applicable consumer law. Nothing in this policy limits those rights.

Shipping Origin & Return Location

Orders are shipped from China. Returns must be sent to TEVANLY’s designated returns warehouse in China.

For customers outside China, returning an item requires international shipping. For change-of-mind returns, including fit or preference issues, customers are responsible for the cost of shipping the item back to our warehouse in China unless we agree to cover it or applicable law requires otherwise.

International return shipping costs vary depending on your location, chosen carrier, and parcel size and weight. Please consider these costs before purchasing. You may contact support@tevanly.com if you have questions about the return process.

Our registered business address in the United States is not a return address. Please contact us for the correct warehouse address and return instructions before sending anything back.

Starting a Return

To request a return, email support@tevanly.com with your order number and the item you wish to return.

If your return under our voluntary 30-day guarantee is accepted, we will provide the specific address of our designated returns warehouse in China and shipping instructions. Please do not send an item to our registered business address or the address shown on its original package, as these may differ from the correct return address.

Approved returns under our voluntary 30-day guarantee must be shipped within 7 calendar days after you receive our return instructions, unless we agree otherwise. This requirement does not shorten any return period provided by applicable law.

For change-of-mind returns, including fit or preference issues, you are responsible for the direct cost of return shipping to our warehouse in China unless we agree to cover it or applicable law requires otherwise. For customers outside China, this includes international return postage.

If we provide a return label or propose a deduction from your refund for return shipping, we will explain the amount and obtain your agreement in advance.

For questions about a return, contact support@tevanly.com.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item is defective, damaged during delivery, or different from what you ordered, please contact support@tevanly.com with your order number and clear photos or videos. We ask that you contact us within 3 calendar days of delivery where reasonably possible, so we can investigate promptly.

The 3-day reporting request does not limit any rights or remedies available under applicable consumer law.

If we confirm that an item is defective, was damaged during delivery, or was supplied incorrectly, we will provide an appropriate remedy. If a return is required, we will cover reasonable return shipping costs, including international shipping to our designated returns warehouse in China.

Please contact us before arranging return shipping so that we can provide instructions and confirm the shipping arrangements.

Exceptions and Non-Returnable Items

The following items are not normally eligible for a change-of-mind return under our voluntary 30-day guarantee:

• Gift cards

• Custom-made or personalized products

• Items clearly marked “Final Sale” before purchase

• Products showing excessive wear, stains, odors, washing, misuse, accidental damage, or alterations beyond what is reasonably necessary to inspect or try them on

These exceptions do not remove any statutory right or remedy that applies to a defective, damaged, or incorrectly supplied item, or any other right that cannot legally be excluded.

Exchanges

If you would like a different size, color, or product, contact us to request a return of your original item. Once your return is accepted, you may place a separate order for the replacement item.

Returns for exchanges must be sent to our designated returns warehouse in China. Return eligibility and responsibility for shipping costs follow the terms above. Applicable consumer rights remain unaffected.

European Union Customers

For eligible online purchases delivered to the European Union, you generally have the legal right to withdraw from your purchase without giving a reason within 14 calendar days after receiving the goods. If an order arrives in multiple shipments, the period generally starts when you receive the last item.

To exercise this right, email support@tevanly.com with a clear statement that you wish to withdraw and include your order number. Your withdrawal notice does not require our approval to be effective. We will promptly provide the applicable return address in China and instructions.

You must send the goods back within 14 calendar days after telling us you are withdrawing, unless applicable law gives you more time. The 7-day shipping requirement for returns under our voluntary guarantee does not apply to this statutory withdrawal right.

You may inspect or try the goods to the extent reasonably necessary to determine their nature, characteristics, and fit, as you would in a store. We may make a deduction for any reduction in value caused by handling beyond that level, where permitted by law.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning goods after a change-of-mind withdrawal, including international return shipping to our designated returns warehouse in China.

We will refund eligible payments, including the cost of our least expensive standard delivery option where required by law. Additional charges for an express or upgraded delivery option are not refundable to the extent permitted by law.

We will make the required refund without undue delay and within 14 calendar days after receiving your withdrawal notice. Where permitted by law, we may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first.

Our voluntary 30-day money-back guarantee remains available in addition to these statutory rights.

United Kingdom Customers

For eligible online purchases delivered to the United Kingdom, you generally have the legal right to tell us that you wish to cancel within 14 calendar days after receiving the goods, without giving a reason. You then normally have a further 14 calendar days to send the goods back.

Email support@tevanly.com with a clear cancellation request and your order number. We will promptly provide the applicable return address in China and instructions. Your statutory cancellation request does not require our approval to be effective. The 7-day shipping requirement for returns under our voluntary guarantee does not apply to this statutory cancellation right.

You may inspect and try the product only to the extent reasonably necessary to determine its nature, characteristics, and fit, as you would in a store. A deduction for diminished value may apply where permitted by law.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of a change-of-mind return, including international return shipping to our designated returns warehouse in China.

Where required by UK law, your refund will include the original standard delivery charge. If you selected an express or upgraded delivery service, the additional amount above standard delivery need not be refunded. We will make the required refund within the applicable legal timeframe and may withhold it until we receive the goods or evidence that you have sent them back, where permitted by law.

Our voluntary 30-day money-back guarantee remains available in addition to your statutory rights.

Australian Customers

Our 30-day money-back guarantee applies to eligible orders delivered to Australia in addition to rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded under that law.

If a product fails to meet an applicable consumer guarantee, the remedy will depend on the circumstances and the seriousness of the problem. We will cover reasonable return shipping costs where required, including international return shipping where applicable.

Other Consumer Rights

Customers in the United States, Canada, and other destinations may have additional rights under applicable local law. Where those rights provide greater protection than this policy, the applicable law takes priority.

Refunds

Refund processing time: within 10 business days after we receive your returned item.

During this period, we will inspect your returned item and issue any eligible refund to your original payment method. This timeframe includes both inspection and refund processing. Your bank or payment provider may take additional time to post the refund.

Where applicable law requires an earlier refund or additional reimbursement, we will follow those requirements.

If more than 15 business days have passed since we received your return and you have not received your refund, please contact support@tevanly.com.

We do not charge a restocking fee for eligible returns.